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The customer is central to STIB's priorities. The company is proud of its commitment to this principle. It's the driving force behind its daily efforts to advance sustainable mobility, for the benefit of all its customers.


Satisfied customers

  • 7.3/10
  • 6.8for the bus
  • 7.2for the tram
  • 7.4for the metro
  • 11,210respondents
  • 80%give 7/10 or more

Increasing ridership

Clients frequentation
Clients repartition mode
376 million journeys

STIB recorded 376 million journeys on its network in 2023. This represents an 11% rise compared with 2022 and more than one million journeys per day. The increase in passenger numbers was particularly marked in the evenings and at weekends. Service frequencies were increasingly higher during off-peak hours, helping to make public transport attractive at any time of day. This trend was confirmed on New Year's Eve when STIB counted 125,000 journeys in 2023 compared with 115,000 in 2022 (+8.6%).


An attractive offer

  • 53.5 million kilometres
  • 9.8billion seats-kilometres

Tickets at your fingertips

Digital Brupass

Contactless payment

75-journeys ticket

65+ Brussels at €12


A cutting-edge digital offering

  • 2million downloads
  • +30%more subscribers
mobile phone
More than100,000downloads
app store google play


A new multimodal app

Floya is the new multimodal app helping people to get around Brussels. The mobile app was developed by STIB at the request of the Brussels-Capital Region. It aims to increase the modal share of sustainable mobility by facilitating access to shared mobility offers, from public transport and scooter operators to bikes and car sharing.


Involved in city life

STIB gets Brussels moving and keeps pace with city life. It has been used as a set for countless films and carries spectators to events and concerts on its network. In 2023, thousands of passengers took advantage of extra services and/or shuttles to attend concerts by The Weeknd and Mylène Farmer at the King Baudouin Stadium, the Couleur Café Festival, the Music Festival, Museum Night Fever, Brussel Brost and the Jam'in Jette Festival.

The Brussels Philharmonic enchanted passengers on several tram and metro lines, while the Hide & Seek Festival took over the Jacques Brel depot for an intimate and unusual concert. In addition, the Tram 20.3.0 Talks exhibition told the story of a possible future on tram 7, the Botanique station hosted a photo exhibition dedicated to Art Nouveau, and an illuminated tram roamed the city for the Bright Festival.

Brussels Philharmonic*

Hide & Seek Festival*

Campaigns that speak to customers

STIB's campaigns are as imaginative as ever, sometimes using shocking elements, sometimes wielding their trademark quirky humour. The result? Campaigns that speak to its customers, informing them or raising their awareness.

Let’s move Brussels

Let’s move our districts

"Courtesy" campaign


Service quality

To assess the quality of its services and its development, STIB has implemented various measurement systems: real-time measurements through its systems and on-site checks by mystery shoppers. They carried out almost 10,000 measurements in 2023. This gives the public transport company the most objective view possible of the quality of the services it offers. Based on the results, it draws up an action plan designed to resolve specific problems, generate innovation and develop "quick wins" for its customers.

Optimised internal processes

Small actions for big results

Innovation workshops

Activity report 2023